Terms and Conditions

These terms and conditions regulate, in accordance with the provisions of § 1751 paragraph 1 CC, mutual rights and obligations related to the purchase in the online store available from the website ampul.eu, whose operator is the company AMPUL SYSTEM s.r.o., ID No.: 048 87 557, with its registered office in Čsl. armády 641/40, 787 01 Šumperk, Czech Republic (hereinafter referred to as "Seller" or "AMPUL").

Article I. General provisions

1. These Terms and Conditions (hereinafter referred to as "Terms and Conditions") regulate the obligations set out in the provisions of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as "CC") and Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter referred to as "Act"), as well as other effective legal regulations.

2. The customer of the AMPUL online shop is either: i) a consumer within the meaning of Section 2(1)(a) of the Act (hereinafter referred to as "Consumer"), ii) a person other than a consumer (these two types of customers together hereinafter referred to as "Buyer").

3. By concluding the Purchase Contract, the Buyer agrees to these Terms and Conditions, of which the Complaints Policy and the Privacy Policy are an integral part, and confirms that he/she has had the opportunity to familiarize himself/herself with them sufficiently in advance before concluding the Purchase Contract and agrees to them.

4. Provisions deviating from these terms and conditions may be agreed in the purchase contract. The deviating provisions in the purchase contract take precedence over the provisions of these terms and conditions.

5. The Seller may change or amend the wording of these Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions. The Terms and Conditions valid and effective on the date of creating the order will be provided to the Buyer in text form by sending to the electronic address that the Buyer provides to the Seller when creating the order.

Article II. Conclusion of the Purchase Contract

1. The proposal to conclude a purchase contract (offer) is the placement of the offered goods by the seller on the website. The contractual relationship between the Seller and the Buyer is established by the delivery of the acceptance of the order (acceptance), which is sent by the Seller to the Buyer by electronic mail to the Buyer's electronic mail address. Acceptance of an offer with an amendment or deviation is not acceptance of the offer.

2. An offer to supply goods or services at a specified price made in the course of business by advertising, cataloguing or displaying goods shall be deemed to be an offer subject to exhaustion of stock or loss of the business's ability to perform. Information about the goods and the price quoted by the seller is binding except in the case of manifest error (i.e. a price which, having regard to all the circumstances, in particular the usual market prices for the goods, cannot be correct if it does not even reach the cost of production of the goods).

3. Before sending the order to the Seller, the Buyer is allowed to check and change the data entered by the Buyer in the order. The Buyer sends the order to the Seller by clicking on the "Order with payment obligation" button.

4. The resulting contract may only be amended or cancelled by agreement of the parties or for legal reasons. The Seller reserves the right, inter alia, to cancel the order or part of it or to withdraw from the purchase contract if:

  1. the goods are no longer manufactured and/or delivered,
  2. the goods are displayed on the Seller's website at a price that is manifestly incorrect, whereby the manifestly incorrect price is deemed to be a price of the goods that is conspicuously lower than the normal price and that has not been specifically reduced by the Seller by means of a notice in the Seller's promotional materials (if the Buyer has already paid part or all of the purchase price, this amount will be refunded to the Buyer within 14 days of the date of withdrawal by the Seller).
  3. there are reasonable doubts as to the true identity of the Buyer and/or if the Buyer's personal or other identifying information has been misused;
  4. it becomes apparent that the Buyer has previously breached in a material way (i.e. repeatedly and/or in a particularly serious way) the contract concluded with the Seller (including these Terms and Conditions) and/or the terms and conditions set out on the ampul.eu website.

5. The Seller reserves the right to cancel an order for goods marked "Currently unavailable" if the goods can no longer be delivered or replaced by another model or if their price has changed significantly and the Buyer does not accept this before the actual formation of the purchase contract. The Seller shall inform the Buyer of this situation. If part or all of the order has been paid, the money will be refunded to the buyer.

6. The purchase contract is concluded in the Czech language. If the contract is concluded using means of distance communication (i.e. without the simultaneous physical presence of the Seller and the Buyer), the Buyer shall bear the costs associated with the conclusion of the Purchase Contract (costs of internet connection, costs of telephone calls, etc.); the Seller shall not charge costs in excess of the basic rate of the Buyer's communication service provider.

7. The Seller shall issue the Consumer with a confirmation of the concluded contract in text form within a reasonable time after the conclusion of the contract, but at the latest at the time of delivery of the goods.

8. Quality guarantee: A quality guarantee is established by a declaration by the provider of the guarantee that it will satisfy the buyer in excess of its legal rights from defective performance, in particular by refunding the purchase price, replacing or repairing the item or providing a service in this connection if the item does not have the characteristics specified in the guarantee declaration. The guarantee of quality shall also arise from a declaration made in an advertisement available at the latest at the time of conclusion of the purchase contract. If the content of the guarantee contained in another statement of guarantee is less favourable to the purchaser than the content of the guarantee made in the advertisement, the content stated in the advertisement shall prevail, unless it has been subsequently modified before the conclusion of the contract in the same or comparable manner as the advertisement. If the provider of the guarantee warrants that the item will retain its functions and performance for a certain period of time under normal use, the buyer is at least entitled under the guarantee to have the item delivered new and free from defects or to have the item repaired. The indication of the guarantee period or the shelf life of the item on the packaging of the item shall also have these effects.

9. Lifetime Warranty: If the seller provides and confirms in writing to the consumer a so-called "Lifetime Warranty" for the goods, this is a warranty provided only to the original owner of the goods (i.e. only for the lifetime of the original owner, in which case the warranty does not pass to his successors). This warranty is provided with the proviso that if the goods for which it was granted are discontinued, the Lifetime Warranty will expire 5 years after the discontinuation of the product.

Article III. Price, transport and delivery of goods

1. The purchase prices of the goods and/or services are presented inclusive of all taxes, fees and other similar charges (e.g. VAT). For payment of the purchase price, the Seller offers generally used payment methods; the currently valid and offered payment option is offered to the customer at the time of purchase in the customer's shopping cart.

2. If the purchase price has been adapted to the consumer's personality on the basis of automated decision-making, the consumer will be informed of this before the conclusion of the purchase contract.

3. The purchase price does not include the price for the service of delivery of the goods to the place specified by the customer in the order. The price for the delivery service, as well as the method and time of delivery, depends on the customer's selection of the shipping method in the shopping cart before sending the binding order.

4. In case the Buyer in the order selects a combination of personal pick-up at the Seller's shop and payment of the purchase price in advance (regardless of the method of payment), the Seller is entitled to verify the identity of the Buyer according to the identity document when picking up the goods.

5. The documents for the goods, in particular the tax document, confirmations and certificates, shall be handed over by the Seller to the Buyer immediately upon receipt of the goods, in the event of a technical problem on the Seller's side, no later than within two days of receipt of the goods by the Buyer.

6. If no time of performance is agreed, the seller shall hand over the goods to the consumer without undue delay after the conclusion of the contract, but within thirty days at the latest. If the seller is in default in handing over the goods, the consumer may withdraw from the contract if the seller fails to fulfil his obligation even within an additional reasonable period of time granted by the consumer. The consumer may only withdraw from the contract without an additional period of time if the seller has refused to perform or if performance at the specified time is necessary in view of the circumstances prior to the conclusion of the contract or if the consumer has informed the seller prior to the conclusion of the contract that delivery at a specified time is necessary.

7. If the seller is to dispatch the item to the consumer, it is handed over to the consumer at the time when the carrier hands it over to the consumer or a person designated by the consumer. If the shipment is damaged, the seller recommends that the buyer draw up a damage report with the carrier.

8. If the Buyer is in default in taking delivery of the goods, the Seller is entitled to sell the goods in a suitable manner after giving the Buyer notice by email and a new reasonable period of time to take delivery. The Seller expressly notifies the Buyer that if the Buyer repeatedly fails to collect the goods despite prior notice from the Seller, the Seller shall be entitled to payment for storage (unless the amount is agreed by the parties, the normal amount shall apply) and the Seller shall be entitled to limit the Buyer's payment methods to bank transfer or card payment only.

Article IV. Consumer's withdrawal from the contract within 21 days

1. In the case of distance contracts, the consumer may withdraw from the contract within 21 days. If the subject of the commitment is the purchase of goods, the period shall end on the expiry of 21 days from the date on which the consumer or a third party other than the carrier designated by the consumer takes delivery of the goods, or i. the last item of goods if the consumer orders several items in a single order which are delivered separately, ii. the last item or part of a delivery of goods consisting of several items or parts, or iii. the first delivery of goods if the contract provides for regular recurring delivery of the goods over an agreed period of time.

2. The said period is intended to enable the purchasing consumer to become reasonably familiar with the nature, characteristics and functionality of the goods. If the returned goods are damaged by the buyer's breach of his obligations to handle the goods in breach of this paragraph, the seller shall be entitled to claim against the buyer compensation for the diminution in value of the goods and to deduct it from the amount returned.

3. The consumer shall withdraw from the contract by an unequivocal statement made to the Seller, i.e. the consumer may also use the electronic form provided by the Seller, or the consumer may send the withdrawal from the contract to, inter alia, the contact address of AMPUL or may use the Seller's network of establishments, a list of which can be found under this link. The consumer does not need to specify the reason for which he/she is withdrawing from the contract; however, to facilitate communication, it is advisable to indicate in the withdrawal the date of purchase or the contract/sales receipt number, the bank connection and the method of return chosen.

4. In the event of withdrawal within 21 days, the consumer shall send or hand over to the seller the goods received from the seller without undue delay, at the latest within 21 days of withdrawal, unless the seller has offered to collect the goods himself. The time limit is maintained if the consumer sends the goods before the expiry of the time limit. The goods should be returned to the seller (not on delivery) complete, preferably in their original packaging, and must not show signs of wear and tear or damage

5. The seller shall only reimburse the consumer in another way if the consumer has agreed to this and if no additional costs are incurred.

6. If the consumer withdraws from the contract within 21 days, the consumer shall bear the costs of returning the goods to the seller. If it is not possible to return the goods by the usual postal method, the consumer shall be informed of the costs by the seller before the conclusion of the contract, otherwise the seller shall bear the costs.

7. The Seller is not obliged to return the received funds to the Buyer before the Buyer has handed over the goods to the Seller or proved that he has sent the goods to the Seller.

8. In accordance with Section 1837 CC, the consumer cannot withdraw from the contract:

  1. for the provision of services, if they have been provided in full; in the case of performance for consideration, only if the performance has begun with the consumer's prior express consent before the expiry of the withdrawal period and the entrepreneur has instructed the consumer prior to the conclusion of the contract that the provision of the performance extinguishes the right to withdraw from the contract;
  2. the supply of goods or services the price of which depends on financial market fluctuations independent of the entrepreneur's will and which may occur during the withdrawal period,
  3. the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, with the proviso that delivery may not take place until after the expiry of thirty days, and the actual value of which depends on market fluctuations independent of the entrepreneur's will,
  4. the supply of goods made to the consumer's requirements or tailored to his personal needs,
  5. v. the supply of perishable goods or goods with a short shelf life, as well as goods which, by their nature, have been irretrievably mixed with other goods after delivery,
  6. urgent repair or maintenance to be carried out at a place designated by the consumer at his express request; this shall not apply, however, to the carrying out of repairs other than those requested or to the supply of goods other than spare parts necessary for the repair or maintenance,
  7. the supply of goods in sealed packaging which, for health or hygiene reasons, are not suitable for return after having been broken by the consumer (e.g. earplugs, erotic aids, etc.),
  8. the supply of an audio or visual recording or a computer program in sealed packaging if the consumer has broken it,
  9. the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for their supply,
  10. accommodation, carriage of goods, hire of means of transport, meals or leisure activities, if the contract is to be performed on a specific date or within a specific period,
  11. concluded on the basis of a public auction under another law at which the consumer may be physically present, or
  12. the supply of digital content which is not delivered on a tangible medium, after performance has begun; in the case of performance for consideration, if it has begun with the prior express consent of the consumer before the expiry of the withdrawal period, the consumer has been informed that the right to withdraw from the contract is thereby extinguished and the entrepreneur has provided him with a confirmation pursuant to Article 1824a(1) and (2) or Article 1828(3) and (4) CC.

Article V. Rights and obligations arising from defective performance

1. In particular, the seller is liable to the buyer that the goods:

  1. corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics,
  2. it is fit for the purpose for which the buyer requires it and to which the seller has agreed; and
  3. is supplied with the agreed accessories and instructions for use, including instructions for assembly or installation.

2. The Seller shall be liable to the Buyer that, in addition to the agreed features:

  1. the goods are fit for the purpose for which goods of this kind are normally used, including with regard to the rights of third parties, legislation, technical standards or industry codes of practice, if there are no technical standards,
  2. the goods correspond in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of goods of the same kind which the buyer can reasonably expect, even in the light of public statements made by the seller or by another person in the same contractual chain, in particular by advertising or labelling, unless the seller was unaware of them or they were modified at the time of the conclusion of the contract in a manner at least comparable to that in which they were made, or that they could not have influenced the purchase decision,
  3. the goods are supplied with accessories, including packaging, assembly instructions and other instructions for use which the buyer can reasonably expect; and d. the goods correspond in quality or workmanship to the sample or sample provided by the seller to the buyer before the conclusion of the contract of sale.

3. If a defect manifests itself within one year of acceptance, the goods and/or service shall be deemed to have been defective at the time of acceptance, unless the nature of the item or the defect precludes it. Pursuant to Section 2165(1) CC, the consumer may complain to the seller about a defect that becomes apparent in the goods within two years of receipt (in the case of a second-hand purchase, the parties may shorten this period to one year). The aforementioned time limits do not apply for the period of time during which the consumer cannot use the goods if the defect has been rightly pointed out.

4. The Seller is also liable to the Buyer for any defect caused by incorrect assembly or installation which was carried out by or under the responsibility of the Seller in accordance with the Purchase Contract. This shall also apply if the assembly or installation was carried out by the buyer and the defect is due to a deficiency in the instructions provided by the seller or the provider of the digital content or digital content service, if the item has digital characteristics.

5. The seller is not liable for damage to the goods and the consumer is not entitled to a right under the defective performance if the defect was caused by the seller. Nor shall wear and tear caused by normal use or, in the case of a used item, wear and tear corresponding to the extent of its previous use, constitute a defect in the item.

6. If a thing is defective, the consumer may demand its removal by the delivery of a new thing without defect or by the repair of the thing, unless the chosen method of removal is impossible or disproportionately costly in comparison with the other method; this shall be assessed in particular with regard to the significance of the defect, the value which the thing would have had without the defect and whether the defect can be removed by the other method without considerable difficulty for the consumer. The seller may refuse to remedy the defect if it is impossible or disproportionately costly to do so, having regard in particular to the significance of the defect and the value which the goods would have had without the defect.

7. The seller shall remedy the defect within a reasonable time after it has been pointed out so as not to cause the consumer significant inconvenience (taking into account the nature of the item and the purpose for which the consumer bought the item. The seller shall take over the item at his own expense to remove the defect. If the consumer does not take possession of the item within a reasonable time after the seller has informed him of the possibility of taking possession of the item after repair, the seller is entitled to a storage fee (if the amount is not agreed by the parties, the usual amount shall apply.

8. The consumer may demand a reasonable discount (i.e. the difference between the value of the item without defect and the defective item received by the consumer) or withdraw from the contract if: a. the seller refuses to remove the defect or fails to remove it within a reasonable time after it has been pointed out and/or fails to take over the item for removal of the defect at his own expense; b. the defect is repeated (i.e. the third claim for the same defect or the fourth for different defects); c. the defect is a material breach of contract (i.e. d. it is clear from the seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant hardship to the consumer.

9. The consumer may not withdraw from the contract if the defect is insignificant; however, the defect shall be deemed not to be insignificant. If the consumer withdraws from the contract, the seller shall refund the purchase price to the consumer without undue delay after he has received the item or after the consumer has proved to him that he has dispatched the item.

10. In the case of second-hand goods sold, the seller is not liable for defects corresponding to the degree of previous use or wear and tear. For goods sold at a lower price, the seller is not liable for the defect for which the lower price was agreed. In such cases, the consumer buyer shall be entitled to a reasonable discount in lieu of the right to exchange.

11. The buyer-entrepreneur is entitled to claim the right from the defect which the item had when the risk of damage passed to the buyer, even if it becomes apparent later. The right of the entrepreneur buyer shall also be based on a defect arising later which the seller has caused by a breach of his duty.

12. If, however, another person who is in the place of the seller or in a place closer to the buyer is designated to carry out the repair, the buyer shall reproach the defect to the person who is designated to carry out the repair.

13. Complaint: the Buyer shall complain about the defect by telephone, email, in writing or in person at any of the Seller's premises, a list of which is available here. If the Buyer complains about the defect in writing or electronically, the Buyer should provide his contact details, a description of the defect and a request for how the complaint will be handled. The electronic form for making a claim (claim form).

14. When filing a claim, the buyer is obliged to tell the seller which right (method of claim settlement) he has chosen. Changing the choice without the Seller's consent is not possible. The goods should be packed in suitable packaging to prevent damage, clean and complete when transported. Special packing of goods for transport, particularly in the form of cleaning of filling systems, filters, etc. (if this can be done without breaking the protective elements), applies to goods which may leak, spill or otherwise mix different types of goods - e.g. refuelling printers with ink.

15. The complaint, including the removal of the defect, must be settled and the consumer must be informed of this within 30 days of the date of the complaint, unless the seller and the consumer agree on a longer period. After the expiry of this period, the consumer may withdraw from the contract or demand a reasonable discount.

Article VI. Special provisions for digital content or digital content services

1. Where the subject of the contract of sale is a tangible movable object which is connected to digital content or a digital content service in such a way that it would not be able to perform its function without them (hereinafter referred to as a "digital object"), the seller shall ensure that the agreed updates of the digital content or digital content service are provided to the buyer. In addition to the agreed updates, the Seller shall ensure that the Buyer is provided with the updates that are necessary for the Goods to retain the features set out in Article V(1) and (2) of these Conditions after receipt and that the Buyer is notified of their availability:

  1. for a period of two years, if the digital content or digital content service is to be provided continuously for a certain period of time under the contract of sale, and, if the provision is agreed for a period of more than two years, for the whole of that period,
  2. for as long as the buyer can reasonably expect, where the digital content or digital content service is to be provided under the contract of sale on a one-off basis; this shall be assessed according to the type and purpose of the goods, the nature of the digital content or digital content service and taking into account the circumstances at the time of the conclusion of the contract of sale and the nature of the obligation.

This paragraph shall not apply where the seller has specifically notified the buyer prior to the conclusion of the contract of sale that updates will not be provided and the buyer has expressly agreed to this when entering into the contract of sale.

2. If the Buyer fails to update according to the preceding paragraph within a reasonable time, the Buyer shall not have any rights arising from a defect that is solely due to the failure to update. This does not apply if the buyer was not warned about the update or the consequences of not updating or did not update or did not update correctly due to a deficiency in the instructions.

3. If the digital content or digital content service is to be provided continuously for a certain period of time under the Purchase Contract and if a defect manifests itself or occurs within the time period referred to in Article VI, paragraph 1 a) of these Terms and Conditions, the digital content or digital content service shall be deemed to be defectively provided.

Article VII. Other Special Provisions

1. Deposit of Goods: In the case of special order goods or goods that are out of stock or quantities that are not usual, a deposit may be required by the Seller. The Seller undertakes to inform the Buyer promptly of the requirement for advance payment.

2. Gifts. Any rights of the buyer cannot be exercised in respect of gifts that are provided completely free of charge. Such goods meet the conditions of a gift contract and are governed by the current and effective legislation for gift contracts. The gift contract is concluded between the seller and the consumer with the condition that if the consumer withdraws from the purchase contract within 14 days pursuant to Section 1829(1) of the Civil Code, the consumer is obliged to return the gifts provided together with the purchased goods to the seller. If it is not possible to return the object of unjust enrichment, the seller is entitled to monetary compensation in the amount of the normal price Otherwise, the seller is entitled to claim monetary compensation for the value of the gift. If the buyer is not interested in the free gift, he shall state this information before concluding the contract

3. However, if the buyer fails to collect the ordered goods, even though the gift (e.g. in the form of a voucher or discount code) has already been provided to the buyer and the buyer has already redeemed the discount code or voucher, the buyer shall reimburse the seller for the value of the voucher in money in addition to the storage fee. If, however, the discount codes are redeemed without the goods ordered being collected, the aforementioned fraudulent act of the Buyer shall be considered a gross breach of the Purchase Contract within the meaning of Article II. paragraph 4, iv. of these Terms and Conditions with the consequences set out in Article III. paragraph 10 of these Terms and Conditions, possibly also with possible criminal consequences for the Buyer.

4. Gift vouchers: the Seller is the issuer of AMPUL gift vouchers in various denominations. These vouchers can be purchased like any other goods offered by the Seller. The gift voucher can be used in any order placed with the Seller. The gift voucher must be used all at once, the value of the voucher cannot be split into multiple orders. The total value of the order in which the gift voucher is to be redeemed must be greater than or equal to the value of the voucher. Each gift voucher has a unique code that ensures its uniqueness.

5. The buyer can redeem the gift voucher at the seller's branches or online shop. The code printed on the voucher is used to redeem its value in the form of a discount. By entering the unique voucher code in the basket before the order is sent, this value is reserved in order to reduce the total price of the order. The actual redemption of the gift voucher occurs at the time of billing, when the value of the gift voucher is actually deducted from the order price, thereby reducing the total amount to be paid.

6. In the event of cancellation of all or part of an order with a gift voucher, the gift voucher is reusable in another order, but only once. In the event of a legal cancellation within 14 days, the unique gift voucher code will be restored to the buyer by the seller. In the event of a problem with redeeming the gift voucher code, the Seller recommends that the Buyer contact Customer Service.

7. Discounted Sets. The consumer shall always be informed of the original price, as well as the discounted price at which the Seller offers the discounted set, through the offer placed on the Seller's website ampul.eu, as well as prior to the completion of the order, and such will be available to the consumer on the tax receipt.

8. Installment Sale: If the consumer wishes, it is possible to pay the price of the goods by instalment sale by concluding an instalment sale contract. If the consumer wishes, he can conclude this contract at the seller's shop during sales hours or at the seller's online shop. The specific conditions for concluding a hire purchase agreement will be communicated by the seller on request or can be found here.

9. Information and advice: All oral and written information about the suitability and possibility of using the goods supplied is communicated to the best of the seller's knowledge. However, they represent only the value of the Seller's experience and information obtained by the Seller himself, from the manufacturer or from his supplier.

10. Electrical waste: The Seller shall ensure the take-back of electrical equipment from households and the separate collection of electrical waste, batteries and accumulators in accordance with the relevant legislation. The customer is entitled to hand over old electrical equipment when purchasing new similar electrical equipment or batteries or accumulators at the seller's premises. The customer is also entitled to return the electrical equipment, electrical waste or batteries or accumulators to the collection points designated for the collection of the said waste in the relevant municipality. The Seller shall also provide for the take-back of electrical equipment from households free of charge directly at the household if the customer orders goods of a similar type and use. The take-back applies to electrical equipment in the number corresponding to the goods ordered. The customer can hand in electrical equipment, electrical waste or batteries or accumulators at the collection points of ASEKOL a.s., ID No.: 273 73 231, with registered office at Československého exilu 2062/8, Modřany, 143 00 Prague 4, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, Insert 19943, listed on its website http://www.asekol.cz/asekol/. This website also lists the negative effects of substances used in batteries or accumulators, graphic symbols for separate collection, information on the implementation of separate collection and its importance. The purchaser is also entitled to return electrical equipment, e-waste or batteries or accumulators to the collection points designated for the collection of the said waste in the municipality concerned. Electrical equipment, e-waste, batteries or accumulators must not be disposed of with mixed waste, but must be deposited in designated places, i.e. collection yards or take-back points, such as those mentioned above. The equipment and waste in question will be further used to produce new equipment. Hazardous and harmful substances from such equipment and waste may harm the environment or human health.

11. In the case of delivery of documents between the parties, the Seller's registered office and the Buyer's address as stated in the Purchase Order shall be deemed to be the delivery address. Written communication between the Seller and the Buyer Business may also be made by means of a data mailbox.

12. Consumer Reviews: Published consumer reviews of goods come from consumers who have actually used or purchased the goods or service. The Seller only allows consumer reviews to be posted following the purchase of a good or service, thereby verifying the authenticity of the consumer reviews.

Article VIII. Final Provisions

1. Complaints: complaints and comments of the Buyer, which relate to the contractual relationship concluded between the Seller and the Buyer, shall be handled by the Seller in accordance with the applicable regulations, whereby the Customer may lodge complaints and comments at any of the Seller's stores or use the contacts listed on the website ampul.eu.

2. Data protection: AMPUL is committed to the protection and security of your personal data. We use a number of different security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. AMPUL does not sell or otherwise rent your personal information to anyone else.

3. Authorization: Trade control is carried out within the scope of its competence by the competent trade authority. The Czech Trade Inspection Authority supervises, among other things, compliance with the Act and the CC within a defined scope.

4. Dispute resolution: The Czech Trade Inspection Authority is the entity authorised to carry out out-of-court dispute resolution. Further information is available on the website www.coi.cz. Alternative Dispute Resolution can also be initiated through the ODR platform available at ec.europa.eu/consumers/odr/. All arrangements and relations between the Seller and the Buyer are governed exclusively by the law of the Czech Republic. Any disputes that arise shall be resolved exclusively under the law of the Czech Republic and shall be settled by the competent courts of the Czech Republic. If the relationship established by the Purchase Contract contains an international element, the parties agree that the relationship shall be governed by the law of the Czech Republic. This is without prejudice to the rights of the consumer under generally binding legislation.

5. Validity and effectiveness: The Buyer's order is archived after its confirmation as a concluded contract between the Buyer and the Seller for the purpose of its execution and further registration and its status is accessible to the Buyer. The contract may be concluded in Czech, or in other languages, unless this is the reason for the impossibility of its conclusion. These GTC come into force and effect on 13.09.2023.